We're here to help you shop smarter.
Need a helping hand? You've come to the right place.
At ShopSmarty, we want your shopping experience to be as simple, enjoyable and hassle-free as possible. Whether you need help with your account, have a question about comparing products or want to know more about how ShopSmarty works, we're here to point you in the right direction.
Find answers to common questions below, or get in touch with our team if you need further assistance.
How can we help?
Your ShopSmarty account
Having trouble signing in or managing your account?
We can help with:
Creating and accessing your ShopSmarty account.
Login and email verification issues.
Managing your account details and preferences.
Accessing saved products, favourites and wishlists.
Managing notifications and communication preferences.
Questions about account privacy and security.
Price comparisons and product information
Found something that doesn't look quite right?
ShopSmarty brings together products, prices and offers from different retailers to help you make informed buying decisions.
We can help with:
Understanding how our price comparisons work.
Reporting incorrect product information or specifications.
Reporting missing or inaccurate retailer prices.
Issues with product listings or retailer links.
Questions about price history and comparisons.
Finding your way around our product discovery tools.
Please note: Prices, offers and stock availability can change. Always check the final price and product details on the retailer's website before purchasing.
Price alerts, favourites and wishlists
Never miss a great deal on something you love.
If you need assistance with our shopping tools, we can help you understand how to:
Create and manage price alerts.
Save your favourite products.
Build and organise wishlists.
Manage your saved product collections.
Access recently viewed products.
Update your alert and notification preferences.
Website and app support
Something not working as expected? Let us know.
Whether you're browsing ShopSmarty on your computer, tablet or mobile device, we want everything to run smoothly.
Contact us if you're experiencing technical problems, including pages not loading, search issues, broken links, missing product information or features that aren't working correctly.
Your feedback helps us make ShopSmarty better for everyone.
Orders, deliveries and returns
Purchased something through ShopSmarty?
ShopSmarty helps you discover products, compare prices and find offers, but we don't sell or dispatch products directly.
When you choose an offer, you're taken to the retailer's website to complete your purchase.
This means the retailer you purchased from is responsible for:
Orders and payments – Order confirmations, billing and payment enquiries.
Delivery and tracking – Shipping information, delivery updates and missing parcels.
Returns and refunds – Returning products, exchanges and refund requests.
Damaged or faulty products – Product faults, replacements and warranty claims.
Cancellations – Changing or cancelling an order.
Product support – Questions about products you've purchased.
Need help with an order?
The quickest way to resolve an order-related issue is to contact the retailer directly. You can usually find their customer service details in your order confirmation email or on their website.
If you're unsure which retailer you purchased from, check your confirmation email or payment receipt.
Frequently asked questions
Is ShopSmarty an online retailer?
No. ShopSmarty is a product discovery and comparison platform. We help you find products, compare prices and explore offers, but purchases are completed directly with the retailer you choose.
Are the prices on ShopSmarty always up to date?
We work to provide accurate product and pricing information, but prices, promotions and availability can change at any time. The price displayed by the retailer at checkout is the one you should rely on.
Why is the price different on the retailer's website?
Retailers regularly update their prices and promotions. Occasionally, these changes may not yet be reflected on ShopSmarty. Delivery costs, product variations or promotional conditions can also affect the final price.
Can ShopSmarty help me with a refund or return?
Because purchases are made directly with retailers, you'll need to contact the retailer you bought from to arrange a refund, exchange or return.
How do price alerts work?
Price alerts help you keep track of products you're interested in. Where available, you can create an alert and receive a notification when your selected conditions are met, subject to your notification settings.
Is ShopSmarty free to use?
Yes. You can use ShopSmarty to discover products, compare prices and explore shopping offers for free.
We may earn a commission when you make a purchase through certain retailer links. This helps support the platform and shouldn't increase the price you pay.
How do I report an incorrect product or price?
If you notice a price discrepancy, incorrect description, missing information or a broken retailer link, please let us know. Including the product page link and a brief explanation will help us investigate.
How can I provide feedback or suggest a feature?
We love hearing from our shoppers. Whether you have an idea for a new feature, suggestions for improvement or feedback about your experience, we'd be happy to hear it.
Still need a helping hand?
Get in touch with our team
Can't find the answer you're looking for?
Whether it's a question, technical issue or a suggestion, we'd love to hear from you.
When contacting us, please include a brief description of your enquiry and, where relevant, a product link or screenshot so we can better understand the issue.
Contact us
Tel : 020 3432 1461
Email : [email protected]
